Remote Control for Users – Shadowing on demand

We wrote a great new utility for our customers allowing them to “Shadow” each other when they need to.  We integrated it with Citrix and Terminal Servers and users can quickly see and connect to anyone in their company with the approval popup.  At first, we thought this would be just used rarely as it wasn’t requested from our companys.  Then…

Got a great call from one of our larger customers who supports the company’s accounting and order processing system named Canopy.  With our “Secure Shadow” solution, they can quickly connect to anyone’s session that’s having problems and walk them through the fixes.  Instead of working over the phone (they have 4 locations) and other remote control products, Bob just runs Secure Shadow and connects to the users session.  What a fantastic way to support internal users! 

Another IVDesk benefit…