July 29, 2008
A few of our customers were experiencing issues with emails getting stuck in their Outbox if they used the Send To feature in Microsoft Office. We’ve banged our head on the wall for a long time, and didn’t have much to show except the big knot on the forehead. Then, Tim G. came up with the answer after working with Microsoft directly.
Here’s the fix if when you send an email attachment from another application it gets stuck in the Outlook Outbox… Just Delete:
[HKEY_CURRENT_USER\Software\Microsoft\Office\Common\MailSettings]
“StrictAccountOrder”=dword:00000001
Took us a long time to come up with it but great to have! It’s fixed in Outlook 2007. We just do this automatically for our customers, so this doesn’t impact them at all.
Bill
www.IVDesk.com
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Entry Filed under: Customer Stories. Tags: application hosting, helpdesk, ivdesk, Outlook.
1.
Diego | August 26, 2009 at 1:38 pm
On Windows Vista I can’t find that reg entry. Is it in a different location?
2.
Bill Sorenson | August 26, 2009 at 2:04 pm
You should be able to add the key and it should work based on MS’s documents.
3.
sandrar | September 10, 2009 at 2:30 pm
Hi! I was surfing and found your blog post… nice! I love your blog.
Cheers! Sandra. R.
4.
Bill Sorenson | September 10, 2009 at 2:57 pm
Thanks Sandra. We’ve been running virtual desktops for almost 9 years and seem to come across a ton of small issues related to Office and other applications.
Bill